Description

As the Cloud Customer Upskill and Communications Lead within the Cloud Platforms and Technologies (CPT) team, you will be a pivotal leader ensuring application developers using our platforms are fully equipped with the knowledge and skills needed to utilize our cloud platforms to rapidly deliver business value.

You will be responsible for developing and implementing assessment and training programs and communications strategies for application developers using our cloud platforms. Your goal will be to enhance our developers’ capabilities, ensuring they are up to date with the latest cloud technologies and best practices. You will serve as the bridge between our cloud technology advancements, our developer community, and our CPT customer-facing engineers, facilitating seamless knowledge transfer and engagement.

Candidates will primarily work in a hybrid office model.  However, depending upon product specific requirements, new efforts may require some travel. This is a hands-on position that requires delivering tangible deliverables and overseeing the work of other members of the Cloud Customer Upskill and Communications team.

What You Will Do:

·         Lead and develop other members of the team.

·         Be responsible for assessing emerging trends, technologies, cloud platforms, and potential partnerships, translating these opportunities into educational programs for CPT customers so that application teams deliver business value faster.

·         Provide curated customer-facing training collections based on collaborative input from CPT’s Customer Enablement and Product Management teams.

·         Create a consistent approach to CPT product documentation with an emphasis on ease of product adoption.

·         Facilitate organization-wide educational events such as conferences and focused learning opportunities.

·         Support generation and collection of customer surveys and other CPT-wide customer feedback programs.

·         Deliver general news and notifications to all CPT customers.

 

Required Qualifications:

·         8+ years of experience working with on-prem and public cloud infrastructure products resulting in a strong understanding of multiple cloud platforms.